Frequently Asked Questions (FAQs) & Answers

Find answers to the most common questions about our premium home fitness equipment, including Matrix Retail/Home and Horizon Fitness treadmills, exercise bikes, ellipticals, and home gyms. Learn about our free nationwide delivery, professional installation services, financing options, warranties, and after-sales support. Whether you’re a fitness enthusiast, athlete, busy professional, or looking for the best home workout solutions, our FAQ section has all the information you need to make the right choice. If you need further assistance, feel free to contact our expert team!

1. Do you offer free delivery for fitness equipment in South Africa?

Yes, we offer free nationwide delivery across South Africa for all fitness equipment purchased from our website. Delivery times vary based on your location, and we provide tracking details once your order is dispatched.

2. Can I get my treadmill or home gym installed after delivery?

Yes! We offer an installation voucher that you can add to your purchase at checkout. If you decide later that you need help setting up your equipment, you can purchase the voucher separately. Our team will ensure your treadmill, exercise bike, or home gym is professionally installed.

3. What is the difference between Matrix Retail/Home and Horizon Fitness equipment?

• Matrix Retail/Home: Our premium home fitness range, designed for those who want club-quality gym equipment at home. It offers advanced technology, durability, and high-performance features.
• Horizon Fitness: A more affordable range, perfect for beginners and fitness enthusiasts looking for high-quality, budget-friendly home fitness solutions.

4. Do you offer financing or payment plans for fitness equipment?

Yes, we provide flexible payment options for our customers. You can choose to pay via credit card, EFT, or financing options through selected partners. Contact us for more details on payment plans and installment options.

5. What is the best treadmill for home use in South Africa?

The best treadmill for your home depends on your fitness goals and space availability:

• Best premium option: Matrix Retail/Home treadmills offer commercial-grade quality with advanced workout programs.
• Best entry-level option: Horizon Fitness treadmills are affordable, compact, and easy to use for home workouts.

Our team can help you choose the perfect treadmill based on your needs!

6. Do you provide after-sales service, warranties, and maintenance?

Yes, all our products come with a manufacturer warranty, and we offer after-sales support for troubleshooting, spare parts, and maintenance. You can log a support ticket on our website for assistance with repairs, technical issues, or warranty claims.

7. Do you ship fitness equipment to SADC countries like Namibia, Botswana, and Zimbabwe?

Currently, our online purchases and payments are limited to South African banking institutions. However, we are expanding into SADC regions through local partners. Contact us to discuss shipping options and upcoming availability in your country.

8. How do I choose the right home gym equipment for my needs?

Consider the following when selecting your home gym setup:

• Fitness Goals: Are you focused on cardio, strength training, or both?
• Space: Treadmills and ellipticals need room, while foldable equipment suits small areas.
• Budget: Matrix Retail/Home offers premium options, while Horizon Fitness provides affordable solutions.
  Need expert advice? Our team can help you select the best fitness equipment for your home.

9. Do you offer professional guidance on how to use the equipment?

Yes! We provide online guides, user manuals, and video tutorials for all our fitness equipment. If you need further assistance, our customer support team is available to help you get started with your treadmill, exercise bike, or home gym setup.

10. Where can I test or view the fitness equipment before purchasing?

You can visit our showrooms in Gauteng to experience our Matrix Retail/Home and Horizon Fitness equipment in person. Contact us to book a visit and receive expert guidance on selecting the right fitness equipment for your needs.